Customer help
- Pague com cartão de crédito / débito
As opções de cartão de crédito/débito disponíveis estão listadas abaixo.
Esta transação é fortemente protegida e criptografada porStripe.
Por favor, note quenossa lojanão coletar seu número de cartão de crédito / débito ou informações pessoais quando você fizer um pagamento. Para perguntas sobre suas transações em nosso site, consulte seu banco de emissão de cartões para obter informações.
Você também usa o Apple Pay se estiver usando dispositivos Apple.
- Pagamento com Paypal
Ao fazer um pedido com o PayPal, você será redirecionado para a página de pagamento do PayPal, onde você pode confirmar seu pagamento fazendo login com seu nome de usuário e senha do PayPal.
Você ainda pode verificar mesmo sem uma conta do PayPal. Para fazê-lo, clique em “Pay with Debit/Credit Card” na página de pagamento PayPal e você será redirecionado para uma página segura onde você pode inserir suas informações do cartão de crédito ou completar seu pagamento com segurança via PayPal.
Aceitamos pagamentos sob a forma de Visa, MasterCard, Discover e PayPal. Não aceitaremos quaisquer outras formas de pagamento que não as listadas acima. Todas as informações confidenciais enviadas entre seu computador e sistemas PayPal são criptografadas automaticamente, garantindo que suas informações sejam mantidas privadas.
Tempo de processamento
Somos uma empresa de impressão sob demanda, então por favor permita3 a 5 dias úteis de tempo de processamentodependendo do tipo de produto e do nosso volume atual antes do seu pedido sair. Leva tempo para nossas ovelhas microfibra-poliéster para lã até nós para produzir produtos personalizados incríveis que se encaixam você
As encomendas colocadas ao longo de férias e fins de semana serão processadas nos seguintes dias úteis.
Por favor, note que a entrega de encomendas com mais de um item pode enviar em diferentes datas de acordo com a disponibilidade de stock.
SHIPPING STANDARD
Tempo de envio para ordem:
- Normalmente, leva 5-15 dias úteis para entregar o pacote para os EUA.
- Para os clientes de outros países, por favor permitir 15-20 dias úteis de tempo de envio.
Você pode criar uma conta ao colocar um pedido, e também diretamente na página ‘minha conta’.
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
As taxas aduaneiras dependem das leis do seu país. Nossa experiência é que na maioria dos casos você não é obrigado a pagar quaisquer taxas alfandegárias. Marcamos todas as nossas ordens como presentes de baixo valor. Além disso, enviamos ordens maiores em pacotes separados para evitar tais encargos.
Sim. Não importa onde você vive, nós enviamos nossos produtos em todo o mundo.
If you have ordered multiple different items, they may be sent separately.
We recommend you to track your package with USPS if you are in the US, or 17TRACK for the other countries.
Track with USPS
Track with 17TRACK
Note: Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.
Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.
Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and will respond to your email as quickly as possible.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.Kindly provide us with your full name and order number.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
